Terms of service
Ordering from the Earthtools Web Site
Earthtools.co.uk web site displays new products, unless clearly stated.
When you purchase a product through the shopping cart system or by phone you will receive an email confirming your order and payment. Credit card information is not stored or saved by Earthtools Ltd, either on or off line. Credit card processing is done through Barclays Bank Epdq merchant services. This ensures secure encrypted transaction, using Barclays software and servers.
Other payment options such as Paypal and Google Wallet are also processed by the respective companies and therefore offer a very high level of security when you make a transaction through their checkout systems buying Earthtools products.
In the event of us displaying a product with the incorrect price, due to an administrator mistake on our behalf, we reserve the right to cancel any order and refund the customer in full and notify them of the correct price with an option to purchase at the correct price where possible.
Quantities of product when ordering are the responsibility of the customer, who can not return extra volume they may have purchased by mistake. If we are asked to quote product quantity, this will be accurately based on the information supplied to us by the customer.
You will be notified of delivery schedule based upon the allocated times within the shop.
Products are delivered to your chosen address, kerb-side. This does not include placement within your property and moving, positioning products is not included. For statues and fountains this may be arranged, possibly at extra cost, please email with details before ordering.
You should allocate space for access to deliver products, especially bulky items such as fountains, statues and balustrade. These items will be delivered packed on pallets.
If a delivery time/day has been arranged and accepted by you and you are not available to take delivery, and have not contacted us, you may be charged for a second attempt at arranged delivery.
Delivery charges UK
Stone, concrete, marble ornaments and balustrade orders over £500 are delivered free to UK mainland destinations (excludes Northern Ireland and North Scotland - call for a price)
If your order is under £500 Please select one of three zones charges in the menu above, prior to checkout Example here. These prices are structured by a weight up to 1500kg and within transport regions, delivered by courier service or our supplier's transport.
Other products on the site are either free delivery or charged accordingly for delivery throughout the UK.
Europe / International Orders
Please email with your product requirements and destination for pricing details. Payment by Bank Transfer only.
Damaged goods and Returns
If a product is delivered damaged you should sign for this as such at delivery, or if not possible, inform us straight away. You should contact us for details of where to return (or we may collect) the product and we will provide a replacement if damage was incurred during delivery transit.
For faulty or damaged products with problems that were not noticeable upon delivery, please contact us first to discuss replacement options.
The period for returns is within seven days from the date of receipt of the goods. Goods must be returned at the cost of the purchaser to the point of despatch, in an unused condition and in the original packaging. Orders shipped from Italy specifically for a customer, are considered to be a special order and therefore can not be returned unless damaged in transit, for which a replacement will be made.
If a product is delivered with missing parts we will arrange shipment of these parts to you as soon as possible.
Privacy and Security
Any information submitted by you to Earthtools Ltd through this web site, or an associated card processing account such as Barclays, by telephone or email, is kept in the strictest confidence.
Your address and contact information will be given to a third party for the purpose of delivery only.
Cookies and collecting your Information
If you do not wish cookies to run while you visit the web site, you can disable cookies by entering into your web browser properties and selecting do not allow cookies from this web site.